Senior UX Researcher

Enterprise B2B & High-Stakes Workflows

I'm a Senior UX Researcher with 10+ years driving measurable impact across enterprise B2B platforms—including 2× NPS growth, 20%+ conversion improvements, and 35% reductions in operational errors. Grounded in Ph.D.-trained ethnographic inquiry and oral history methods, I specialize in researching products where precision matters: FinTech platforms, cloud infrastructure, and high-stakes marketplaces. I build research programs from zero and translate complex user insights into strategies that accelerate decision-making and shape product roadmaps.